Privacy Policy

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This Privacy Policy explains how your personal data is collected, used, and protected when you use this mobile veterinary acupuncture service.

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1. Who We Are
This service is provided by Dr Sarah Martin, a veterinary surgeon offering mobile veterinary acupuncture treatments from her fixed clinic in Battersea, London. Battersea Square Vet, 7-8 Battersea Square, London SW11 3RA. This is the correspondence address.

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2. Information We Collect
We may collect and store the following information:

• Your name, address, email address, and telephone number

• Your pet’s details, including medical history and treatment records

• Information provided during enquiries, bookings, and consultations

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3. How Your Information Is Used
Your information is used to:

• Arrange and manage appointments

• Provide safe and appropriate veterinary care

• Maintain accurate clinical records

• Communicate with you about your pet’s treatment

• Liaise with your registered veterinary practice where necessary

• Process invoicing and payments

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4. Billing and Payment Processing
Invoicing and payment processing are carried out through Battersea Square Vets / London Vet Care. Relevant client and patient information may be shared with them for the purpose of billing, payment processing, and maintaining clinical records.

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5. Legal Basis for Processing
Your data is processed in accordance with UK GDPR. The lawful bases include:

• Provision of veterinary services (contract)

• Legitimate interests in maintaining clinical records and providing ongoing care

• Legal obligations relating to veterinary record keeping

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6. Sharing Your Information
Your information will be kept confidential and will not be shared with third parties without your consent, except:

• Where necessary for your pet’s care (for example, with your registered veterinary surgeon)

• For invoicing and administrative purposes via Battersea Square Vets / London Vet Care

• Where required by law

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7. Data Storage and Security
All reasonable steps are taken to ensure your data is stored securely and protected from loss, misuse, or unauthorised access.

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8. How Long We Keep Your Data
Veterinary records are retained for a minimum period in line with professional and legal requirements.

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9. Your Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data where appropriate

• Restrict or object to certain types of processing

Requests can be made in writing using the contact details below.

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10. Contact
If you have any questions about this Privacy Policy or how your data is handled, please get in touch.